INFORMATION PRIOR TO THE CONTRACTUAL PROCESS

This page https://copiespublicitat.com/ is the property of COPIES PUBLICITAT SL.

The General Contracting Conditions regulate the distance selling relationship between COPIES PUBLICITAT SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, the Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, Organic Law 3/2018, of December 5, of Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Company Services of the Information and Electronic Commerce.

COPIES PUBLICITAT SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any form admissible by law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, COPIES PUBLICITAT SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and to act necessary for accessing the COPIES PUBLICITAT SL websites and contracting through them.

The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/

To purchase our products, you can go to the corresponding section of our online store.

You can register as a user of the website to make the online purchase in the corresponding section on the website itself. In accordance with the applicable and current regulations on data protection, COPIES PUBLICITAT SL informs users that the personal data collected during the registration and subsequent purchase process will be incorporated into the treatment system owned by COPIES PUBLICITAT SL, with the purpose of processing said actions by the user and managing subsequent actions derived from them.

Your data will be kept for the period strictly necessary to fulfill the aforementioned purposes, except for the legal obligation of conservation.

We inform you that the legal basis for the processing of your data is the correct execution of the contract between the parties and the consent.

In accordance with the rights conferred by current regulations on data protection, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data as well as the consent given for the treatment of the same, directing your request to the address mentioned above or to the email info@industriagraficatextil.com. You can go to the competent Control Authority to present the claim that you consider appropriate.

During the purchase process you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client, not being able to assign them to another. You can modify the registered information at any time, in your client area. In this same section you will have access to a history of your orders, this is only a consultation section but its management is allowed, the user being able to delete those records that he considers is not necessary to view.

After the purchase process, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive the confirmation within 24 hours from the completion of the order, please contact COPIES PUBLICITAT SL on the customer service phone 971507520 or by email info@industriagraficatextil.com.

All the contents of the website are in Spanish and Catalan.

OFFER AND VALIDITY

In the case of a product on sale, it will always be indicated along with its essential characteristics, the offer price and the validity of the same.

In compliance with current regulations, COPIES PUBLICITAT SL offers information on all items for sale, their characteristics and prices. However, COPIES PUBLICITAT SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time on the web will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

ESSENTIAL CHARACTERISTICS OF THE PRODUCTS

The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph, is not binding. In the characteristics it is identified.

GUARANTEE

All the products offered on the website enjoy the commercial guarantee of its supplier. COPIES PUBLICITAT SL has an after-sales service, while the guarantee is in force, the client can execute it by going to the establishment of COPIES PUBLICITAT SL, the after-sales service, by email to info@industriagraficatextil.com or to the points established by the provider itself . In case of doubt, you can contact the customer service telephone number 971 507 520 or by email info@industriagraficatextil.com.

PRICES

All products indicate the sale price in Euros and include value added tax (VAT).

If any other tax is applicable, this will be indicated (IGIC or IPSI).

DELIVERY AND TRANSPORT COSTS

Shipping costs will be applied depending on the shipping area, size, weight, product measurements as well as the amount of the order. The customer will be able to view the costs before making the purchase.

PAYMENT METHODS

The customer may pay the amount of his order by opting for any of the following ways. During the purchase process you must indicate your choice:

- VISA or MASTERCARD credit card

All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network.

Likewise, the data on your credit card are entered directly on the bank's page, at the POS (Bank's Point of Sale Terminal) and are not entered or registered on any COPIES PUBLICITAT SL server.

Likewise, the information on your credit card is entered directly on the bank's page, in the Virtual POS (Redsys) and is not entered or registered in any server of COPIES PUBLICITAT SL. To pay, you will connect directly to the Redsys electronic payment platform https://sis.redsys.es/sis/realizarPago.

For more information, you can consult the following link: http://www.redsys.es/

Likewise, the data about your credit card are entered directly on the bank's page, in the Virtual POS (Stripe) and are not entered or registered in any server of COPIES PUBLICITAT SL. To pay, you will be connected directly to the Stripe electronic payment platform.

For more information, you can consult the following link: www.stripe.com

When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, its holder may demand the immediate cancellation of the charge. In this case, the corresponding debit and reimbursement annotations in the accounts of the supplier and the holder will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had improperly demanded the cancellation of the corresponding charge, it will remain obliged to COPIES PUBLICITAT SL to compensate for damages caused as a result of said cancellation.

- Wire transfer

When selecting the bank transfer, you will receive, together with the confirmation of your order, an e-mail with the bank details of COPIES PUBLICITAT SL.

It is very important that when making the transfer you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the confirmation date in order to be able to validate it.

If you wish, you can send us the proof of the transfer by fax $ fax, or by e-mail info@industriagraficatextil.com. But in any case, the order will not be considered effective until our administration department has bank confirmation of the transfer.

Remind you that the payment has to be made in EUROS and that all eventual exchange and banking commissions are at your own expense.

In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer, you always inform your bank to take charge of the commissions at origin, those bank commissions and expenses corresponding to your entity. Otherwise, COPIES PUBLICITAT SL could paralyze the shipment of your order by not receiving the full amount of it.

Possible exchange and banking commissions are borne by the client.

- Resident payment

If you are already a client of ours and it is not your first purchase, you can select this form of payment and COPIES PUBLICITAT SL will charge you a bank charge to the account number that you have already provided for this purpose.

If you are not yet our customer or it is your first purchase, and you want to use this payment method, please contact us through our email: info@industriagraficatextil.com or our customer service telephone number 971507520.

- PayPal

Allows you to send payments on the Internet safely and comfortably. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information on PayPal. http://www.paypal.com/

- Bizum

It is a fast and simple service where you can send and receive money through the app of your bank. The money reaches our account immediately and safely.

More information at Bizum: https://bizum.es/politica-de-privacidad/

ORDER EXECUTION

The estimated delivery time can be consulted before placing the order, and at any time you can contact our customer service department to find out its status.

The availability of the products offered by COPIES PUBLICITAT SL may vary depending on customer demand. Although COPIES PUBLICITAT SL updates the stock periodically, the product requested by the client could be out of stock at that time. In the event of non-execution due to unavailability, COPIES PUBLICITAT SL will notify the client by means of an email as soon as it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days. COPIES PUBLICITAT SL may give the double option of: supplying the client without price increase, a product with similar characteristics or of higher quality, or except for justified and demonstrable reasons by COPIES PUBLICITAT SL within this same period, pay the sums paid for the order. canceled.

RETURN POLICY

RIGHT OF WITHDRAWAL

The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons.

The exercise of the right of withdrawal must be carried out by means of a notification through telephone communication to 971507520, by sending an email to info@industriagraficatextil.com, sending your letter to our postal address MENESTRALS 15 LOCAL 5A 07300, INCA (ILLES BALEARS), or through of the withdrawal form.

As established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

RETURN

The customer must return or deliver the product directly to COPIES PUBLICITAT SL, at the address MENESTRALS 15 LOCAL 5A 07300, INCA (ILLES BALEARS), without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal from the contract is formalized. The term will be understood as fulfilled if the customer returns the product before the end of the term.

The customer will be responsible for the costs of returning the product.

PAYMENT REFUND

The reimbursement of the amounts received by the client will be made using the same means Payments used by the client, as long as the contrary has not been provided.

COPIES PUBLICITAT SL may retain the refund until the product has been received, reason for withdrawal, or until the customer provides proof of return, depending on which condition is met first.

RETURN OF THE DEFECTIVE PRODUCT

In the event that the product is not in good condition and the causes attributable to it are not a consequence of the client, the client will have the right to return the product, informing COPIES PUBLICITAT SL of the reason for return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to a defect or poor condition of the product will not be considered a right of withdrawal.

COPIES PUBLICITAT SL undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale.

COPIES PUBLICITAT SL is located at MENESTRALS 15 LOCAL 5A 07300, INCA (ILLES BALEARS) or via email info@industriagraficatextil.com.

JURISDICTION

Likewise, COPIES PUBLICITAT SL reserves the right to file civil or criminal actions that it deems appropriate for the improper use of its website and contents or for the breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. COPIES PUBLICITAT SL is domiciled in the Balearic Islands, Spain.

RIGHT OF WITHDRAWAL - EXTENDED INFORMATION

CLAUSE FORM RIGHT OF WITHDRAWAL

In accordance with the provisions of current and applicable personal data protection regulations, we inform you that the data obtained from this form will be incorporated into an automated file under the responsibility of COPIES PUBLICITAT SL in order to meet your right of withdrawal By virtue of the provisions of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1 / 2007, of November 16.

You can exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data as well as the consent given for the treatment thereof, directing your request to the address MENESTRALS 15 LOCAL 5A 07300, INCA (ILLES BALEARS) or to the email info@industriagraficatextil.com.

You can go to the competent Control Authority to present the claim that you consider appropriate.

Sending this form implies the formalization of your right of withdrawal and consequently, the extinction of the obligation to perform the contract entered into between the parties. Once your request has been processed, COPIES PUBLICITAT SL will send you an acknowledgment of receipt through the communication channel that you have indicated in the aforementioned form. We remind you that you must keep it as proof of the exercise of your right of withdrawal.